Teams

SIP interconnection today. The challenge of MS Teams

SIP interconnection is still challenging today, and emerging UCaaS solutions as MS Teams put this challenge in the core of digital transformation of communication infrastructures. Despite the protocol being designed in 1996 and standardized in 1999, it’s not direct to connect different vendor PBXs and softswitches. Based on Session Border Controller and other interconnection elements, Quobis has been…

5G evolution

5G & WebRTC: use cases trends in the near future

As you probably know, WebRTC is a technology which allows voice, video and collaboration directly from the browser, with no need to install anything there. WebRTC stands for web-based Real Time Communication.  Despite the technology having been around for some time (Quobis started to use it in 2012), its popularity  is growing. Popular tools like MS Teams, Zoom…

Real-time communications in medical devices

Real-time communications in medical devices

Small devices (embedded things, etc.) might take advantage of WebRTC as it provides a communication channel for real time communication, not only for video calls. Websockets provide a way to exchange traffic (data) in real time, with the characteristics of technology like security by default (both signalling and media are ciphered), low-latency and network efficiency….

PCI DSS compliance in contact centres via DTMF hiding

PCI DSS compliance in contact centres via DTMF hiding

Another high cost that was not mentioned before are the compliance costs, these translate mainly into auditing costs and administrative procedures of complex regulation. It is true that these costs do not affect all actors the same way as the level of compliance depends on the number of annual transactions, from level 1 (over 6…

Banking customer experience

The Digital Transformation of a bank’s customer experience

Today, the first place where customers get in touch with their bank is not anymore the branch, but rather the web page or even the mobile app. Therefore, customers should have the same feeling of professionalism, warmth and security that they feel when entering a physical branch. As of today, however, it is much harder…

Home office

Homeworking: Quobis Collaborator running in virtual desktops

Citrix was the first one to implement, in early 2019, Browser Content Redirection (BCR), in order to support web-based applications that require WebRTC. BCR redirects the entire viewport of the hosted browser to the endpoint. Citrix is providing support also for WebRTC-based installed applications based on Electron. VMware Horizon 7.10 has now a similar approach…

Enterprise-grade messaging apps for desk-less workers, a massive opportunity for telcos

Enterprise-grade messaging apps for desk-less workers, a massive opportunity for telcos

Why companies are investing in mobile collaboration tools?You might argue that this market hasn’t been addressed by telecommunications and technology providers on a grand scale because companies don’t consider it worthwhile spending money in this area. It turns out that there are several indicators suggesting the contrary. In fact, companies with big mobile workforces invest…

Quobis’ corporate social responsibility strategy during COVID-19 pandemic

Quobis’ corporate social responsibility strategy during COVID-19 pandemic

Care, trust and independence are our core values. But it worth nothing without a behabour that cultivate them permanently. Here another example how our independence let us to react very fast in order to help society by help our clients to frictionless adapted to the new reality, more linked than ever before with real time communications challenges. Why Quobis…