Click to call, the most universal channel for communicating with customers

Click to call, the most universal channel for communicating with customers

The click to call systems have been living with us for years. If you have ever been locked in an elevator, you have surely used a click to call system, also if the cashier has swallowed your card and you have asked for help through the intercom, or even if you have used some access control system consisting of…

Quobis completes its voice interconnection offer for MS Teams

Quobis completes its voice interconnection offer for MS Teams

All ways to connect corporate voice network with MS Teams We have been among the first to offer specific solutions for the integration of voice calls (PSTN) to the users of MS Teams. Today, we can say that we cover any possible integration strategy, fulfilling our commitment to “connect them all”. MS Teams is becoming…

Is WhatsApp a good option for communication and collaboration between employees?

Is WhatsApp a good option for communication and collaboration between employees?

All your employees know WhatsApp, most of them use it… and that may be precisely your biggest problem when considering its use at a corporate level. In our first study on Unified Communications and Collaboration in LATAM, presented a few months ago, we were able to verify that the use of WhatsApp among workers of large companies…

WhatsApp Outbound

WhatsApp for outbound communications

What are pre-approved WhatsApp templates for? The templates of WhatsApp messages are designed to send reminders, notifications and personalized updates to customers who have previously provided their consent to the mark to start conversations with them. Each company can have up to 250 different templates (expandable, upon request, to 1500). Unless the user has taken…

Quobis is a certified Zoom Phone integrator partner

Quobis is a certified Zoom Phone integrator partner

Quobis is a certified Zoom Phone integrator partner. Zoom Phone is a unified communications solution that inherits the main features of Zoom conferencing products that have made it one of the most popular solutions. For example, it is characterized by an easy and intuitive interface and simple configuration. Additionally, Zoom’s communications platforms are characterized by…

History, products and roadmap of WhatsApp for companies

History, products and roadmap of WhatsApp for companies

In 2018 one of the co-founders of WhatsApp, Jan Koum, decided to leave the company due to discrepancies over the plans of the parent company (Facebook) to integrate the data of WhatsApp users with other group products. (Goal). This movement, together with other controversies about privacy and data protection that have historically persecuted Facebook, motivated…

Zoom Phone and SIP interconnection

Zoom Phone and SIP interconnection

As with Microsoft Teams, Zoom has a voice traffic-oriented collaboration tool called Zoom Phone, which complements Zoom Meetings and Rooms, which became so popular in the midst of the pandemic. UCaaS models are becoming established as a way to have greater flexibility and scalability. With Zoom’s Bring Your Own Carrier (BYOC) feature , current PSTN…

Fraud mitigation in the contact center

Fraud mitigation in the contact center

Prevention is the best protection. That is why having a security policy that deals with the problems before they happen is primordial. A lot of these measures are widely known but they are not implemented diligently enough. We can differentiate security measures according to its scope in two big groups: Internal security policies, these are measures…