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Backend senior developer
By Iago Fernández González • 26 July 2024Summary We are looking for a senior software developer to develop new features as well how to improve the scalability and performance of our communications products unified for operators, contact centers and large corporations. What are we look for Our products are used in high load environments and critical services, so it is It is… -
Click to call, the most universal channel for communicating with customers
By Iago Fernández González • 6 July 2023The click to call systems have been living with us for years. If you have ever been locked in an elevator, you have surely used a click to call system, also if the cashier has swallowed your card and you have asked for help through the intercom, or even if you have used some access control system consisting of… -
QUOBIS is participating in the SHOP4CF program
By Iago Fernández González • 14 June 2023QUOBIS is participating in the SHOP4CF program cooperating with DATIVIC in the RTassit experiment. RTassist proposes a use case for assistance to manufacturer warehouse employees to deal with their tasks by providing answers to complex questions from a Natural Language Understanding based Real-Time Communications system embedded in an Android application for smartphones. The human-technology interaction that the use… -
Quobis completes its voice interconnection offer for MS Teams
By Iago Fernández González • 12 June 2023All ways to connect corporate voice network with MS Teams We have been among the first to offer specific solutions for the integration of voice calls (PSTN) to the users of MS Teams. Today, we can say that we cover any possible integration strategy, fulfilling our commitment to “connect them all”. MS Teams is becoming… -
Is WhatsApp a good option for communication and collaboration between employees?
By Iago Fernández González • 1 June 2023All your employees know WhatsApp, most of them use it… and that may be precisely your biggest problem when considering its use at a corporate level. In our first study on Unified Communications and Collaboration in LATAM, presented a few months ago, we were able to verify that the use of WhatsApp among workers of large companies… -
[Event June 1] Expocontact 2023
By Iago Soto • 26 May 2023Quobis will present its Click to Call at Exponcontact 2023 We return for another year to Expocontact, one of the reference events in BPO and client management. We will take the opportunity to present our most universal Click to Call solution, designed for connect the contact center with all possible ouch points of your customers. Download brochure Click to… -
Collaboration & voice calls for first-line workers
By Iago Fernández González • 29 March 2023What will you find in this success case? -
Quobis to exhibit at Enterprise Connect [Booth 106 | Orlando – March 27-30, 2023]
By Iago Fernández González • 17 March 2023The Leading Communications and CX Event Quobis, will be showcasing its communications solutions for first-line workers. For over 30 years, Enterprise Connect has been the leading conference and exhibition for enterprise communications and CX in North America. Enterprise Connect is where the enterprise IT community gathers to exchange knowledge, network with peers and experts, and explore new technologies… -
WhatsApp inbound for inbound communications
By Iago Fernández González • 8 March 2023WhatsApp for customer service As we have seen when reviewing the history of this platform , in its first experiences WhatsApp opted for a reactive use of WhatsApp Business, that is, that the client or end user is the one who initiates the conversation. WhatsApp is, above all, an instant messaging tool, and although information… -
WhatsApp for outbound communications
By Iago Fernández González • 17 February 2023What are pre-approved WhatsApp templates for? The templates of WhatsApp messages are designed to send reminders, notifications and personalized updates to customers who have previously provided their consent to the mark to start conversations with them. Each company can have up to 250 different templates (expandable, upon request, to 1500). Unless the user has taken…