PCI DSS compliance in contact centres via DTMF hiding

PCI DSS compliance in contact centres via DTMF hiding

Another high cost that was not mentioned before are the compliance costs, these translate mainly into auditing costs and administrative procedures of complex regulation. It is true that these costs do not affect all actors the same way as the level of compliance depends on the number of annual transactions, from level 1 (over 6…

Banking customer experience

The Digital Transformation of a bank’s customer experience

Today, the first place where customers get in touch with their bank is not anymore the branch, but rather the web page or even the mobile app. Therefore, customers should have the same feeling of professionalism, warmth and security that they feel when entering a physical branch. As of today, however, it is much harder…

scratch

Quobis participates in the SCRATCH: SECURE AND AGILE CONNECTED THINGS

SCRATCH: SECURE AND AGILE CONNECTED THINGS  Quobis participates in the SCRATCH project: SECURE AND AGILE CONNECTED THINGS. This project proposes an integrative approach to IoT, security and DevOps practices through an architecture and process platform that is based on DevOps principles and includes security controls as part of the continuous secure deployment chain. The SCRATCH project has…

POLDER URBAN DATA

Quobis participates in the POLDER project

POLDER URBAN DATA POLICY LAB: POLICY & DATA EXPLOITATION & RE-USE project Quobis participates in the POLDER URBAN DATA POLICY LAB: POLICY & DATA EXPLOITATION & RE-USE project, which proposes a model for the reuse of data in cities that, correlated with each other, can generate innovative services of great value to society. The POLDER…

Home office

Homeworking: Quobis Collaborator running in virtual desktops

Citrix was the first one to implement, in early 2019, Browser Content Redirection (BCR), in order to support web-based applications that require WebRTC. BCR redirects the entire viewport of the hosted browser to the endpoint. Citrix is providing support also for WebRTC-based installed applications based on Electron. VMware Horizon 7.10 has now a similar approach…

4C

Quobis participates in the 4C project

4C project: CLOUD CARRIER-CLASS COMMUNICATION SOLUTION FOR THE FINANCIAL MARKET Quobis participates in the 4C project: CLOUD CARRIER-CLASS COMMUNICATION SOLUTION FOR THE FINANCIAL MARKET, which aims to develop a communications solution with characteristics of a telecommunication operator that allows the usual actions of a financial trading room to be carried out. The goal is to allow…

ExpoRC Virtual Stand

Quobis to exhibit at #ExpoRC2020 [Online Event]

ExpoRC, the spanish leading trade show for Contact Center & BPO industry. In its 23rd edition, ExpoRC has had to reinvent itself, driven by current mobility restrictions due to the global pandemic. For that reason, this edition is 100% virtual. ExpoRC has opted to maintain similar dynamics to previous years: a wide range of conferences;…

Quobis’ corporate social responsibility strategy during COVID-19 pandemic

Quobis’ corporate social responsibility strategy during COVID-19 pandemic

Care, trust and independence are our core values. But it worth nothing without a behabour that cultivate them permanently. Here another example how our independence let us to react very fast in order to help society by help our clients to frictionless adapted to the new reality, more linked than ever before with real time communications challenges. Why Quobis…