Business communications continue to evolve through a series of market, cultural and technological trends driven by the digital transformation of business networks.

Let’s talk about some of these trends.

Where is the telephone? The era of the office (physical) phone system is coming to an end. The rapid changes in mobile technology, the increasing advances in the adoption of VoIP, the appearance of communication clients based on web technologies or the adoption of video, are radically changing the appearance of office desktops.

Workers need complete, convenient, and secure access to all their business communications and collaboration tools, regardless of the device they use or where they work.

Traditional phone calls are giving way to more complex multimedia interactions that combine voice, video, chat, and other web collaboration tools.

Companies are taking advantage of telepresence and video conferencing systems to conduct meetings remotely and implementing UC solutions such as Microsoft Teams, Zoom or Quobis Collaborator to Boost worker productivity and collaboration.

Many companies are incorporating UC (voice, video and chat) capabilities directly into business processes and integrated into online business applications. By intelligently orchestrating real-time communications sessions with presence information and business rules, organizations reduce process inefficiencies and improve decision-making, employee productivity and customer service.

A growing variety of cloud-based solutions (contact center tools, cloud PBX, SBCaaS, UCaaS, CPaaS …) allow organizations to reduce the cost and complexity of their on-premises infrastructures, accelerate the implementation of new services and focus on their core processes instead of the telecommunications infrastructure.

Las comunicaciones de voz siguen teniendo un peso crítico en las comunicaciones empresariales. En esta categoría, el protocolo SIP, se  ha convertido en el protocolo de señalización predominante para las comunicaciones de voz IP. Su versatilidad y compatibilidad con multitud de elementos de la red como servidores UC, IP PBX… es una de sus mejores bazas.