Artificial intelligence and real-time communications
Although artificial intelligence-based systems have been in use for years, it seems that we are still in the early stages of implementation in the area of unified communications.
Technological evolution, together with market pressure to automate processes, will change the way in which we communicate, without the fact of interacting with machines being reviled by the population due to the dehumanization of relationships as occurred in systems automation a few years ago.
At Quobis we are developing, within the framework of R&D projects, different solutions to add greater functionality to our solutions based on SIP and WebRTC. For example, we are part of the POLDER consortium, where use is made of of artificial intelligence tools to be adapted to the analysis of the degree of customer satisfaction in calls via WebRTC.
We are especially interested in using and developing artificial intelligence tools that allow us to reduce some of the main problems we face, especially in the area of communications security. The detection of abnormal behavior patterns in calls, for the preventive detection of fraud, as well as the automatic validation of the caller’s identity (anti-spoofing) are areas where we are paying more attention.