Fraud mitigation in the contact center

Fraud mitigation in the contact center

Prevention is the best protection. That is why having a security policy that deals with the problems before they happen is primordial. A lot of these measures are widely known but they are not implemented diligently enough. We can differentiate security measures according to its scope in two big groups: Internal security policies, these are measures…

Artificial intelligence and real-time communications

Artificial intelligence and real-time communications

Although artificial intelligence-based systems have been in use for years, it seems that we are still in the early stages of implementation in the area of ​​unified communications. Technological evolution, together with market pressure to automate processes, will change the way in which we communicate, without the fact of interacting with machines being reviled by…

Voice spoofing, Do you know who’s calling?

Voice spoofing, Do you know who’s calling?

Telephone fraud, a growing challenge Cybersecurity is probably one of the biggest challenges of current society. Most recent published data show that in 2020 Spanish police received over 287.000 cybercrime complaints. This is over 30% more than the year before and in comparison with 2017 information, the number of complaints have doubled in this last 3…

scratch

Quobis participates in the SCRATCH: SECURE AND AGILE CONNECTED THINGS

SCRATCH: SECURE AND AGILE CONNECTED THINGS  Quobis participates in the SCRATCH project: SECURE AND AGILE CONNECTED THINGS. This project proposes an integrative approach to IoT, security and DevOps practices through an architecture and process platform that is based on DevOps principles and includes security controls as part of the continuous secure deployment chain. The SCRATCH project has…