Expert assistance via video sharing

SECOND PART OF THE POST Click-to-call or Web-chats as a service The objective of a click-to-call service is to provide a button to make calls just by clicking on it from corporate websites. Calls can be routed to the IPBX of the customer or to a third-party contact center, which may be offered as a…
yudani.riobo | During this first semester Quobis completed its participation in the FP7 ICARUS project. Our tasks were focused on the development of a communication network to allow interoperability between the robotic vehicles and the control center. After the earthquakes in l’Aquila, Haiti and Japan, the European Commission confirmed that there is a large discrepancy…
DMA, the obligation of interoperability between platforms The Digital Markets Act is not new in this blog. A few months back we already published a brief note about this EU regulation, at that time still a draft. At a glance, the DMA is a piece of regulation enacted by the European Union that aims to create a…
In this 30 minutes talk, Alcatel-Lucent and CloudBand™ Ecosystem Program member Quobis® showcase Sippo™ — a resilient cloud-based unified communications (UC) application. The proof of concept shows Sippo linking into Alcatel-Lucent vIMS securely and automatically during the deployment process with CloudBand, and interconnecting Consumer & Business VoIP, Enterprise UC, and Voice over LTE (VoLTE) endpoints….
The concept of co-browsing refers to a series of technologies and solutions that allow a joint navigation between two people, typically a client and an agent of a contact center. Behind co-browsing there are several possibilities of implementation, which will usually depend on factors such as the type of device being used and how the…
All your employees know WhatsApp, most of them use it… and that may be precisely your biggest problem when considering its use at a corporate level. In our first study on Unified Communications and Collaboration in LATAM, presented a few months ago, we were able to verify that the use of WhatsApp among workers of large companies…