Context evaluation

SECOND PART OF THE POST Click-to-call or Web-chats as a service The objective of a click-to-call service is to provide a button to make calls just by clicking on it from corporate websites. Calls can be routed to the IPBX of the customer or to a third-party contact center, which may be offered as a…
Media bypass for MS Teams: optimizing media traffic on corporate networks The success of MS Teams has generated the use of new terminology that was not common in corporate voice networks. Media Bypass is a mechanism provided by Microsoft to optimize the path of media traffic (improves performance by avoiding any of the hops). With…
Thursday, June 23nd, 2016, Iago Soto, Quobis CMO, was speaking about web-conferencing in fintech and the business opportunity behind. PROGRAM User verification: Customer on-boarding Notification of credit card robbery Additional factor of authentication for critical operations Online customer support: Live support for customers looking for assistance Live support from the existing native app Live support…
IP communications sessions are made up of signaling information (data used to configure and control sessions) and media information (digitized voice and video). Signaling information and media information flow under the direction of different IP protocols and move on separate paths: The SIP protocol is used to establish and manage sessions. SIP servers (there are…
(these are not hyperties, just “pasteis de natas”, the national pastry of Portugal) by yudani.riobo | Another reTHINK meeting was held two weeks ago in Aveiro (Portugal) at Portugal Telecom premises. It was a good opportunity to follow up the first eight months of project and to forge the lines of work to achieve its goal….