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Google SIP Link, the alternative to Direct Routing for Google Workspace users
Google SIP Link, we can say that it is the equivalent of Microsoft Direct Routing for the connection with the clients’ telecom operators, in the case of using Google Voice. To do this, Session Border Controllers such as Oracle, Ribbon and Audiocodes have certified their SBCs and allow the connection of the corporate voice infrastructure…
Quobis to demonstrate Sippo WAC at WebRTC conference Paris
Vigo, Galicia, Spain, 24th November 2015.- Quobis, the leader in WebRTC applications for service providers and enterprise, today announced its participation as a Partner sponsor at the WebRTC Conference & Expo, 2015, to be held December 16th-18th, 2015, at the Novotel Convention & Wellness Paris Roissy CDG, Paris. Hosted by Upperside Conferences for the 4rd consecutive…
PCI DSS compliance in contact centres via DTMF hiding
Another high cost that was not mentioned before are the compliance costs, these translate mainly into auditing costs and administrative procedures of complex regulation. It is true that these costs do not affect all actors the same way as the level of compliance depends on the number of annual transactions, from level 1 (over 6…
A short Intro to cobrowsing implementation
The concept of co-browsing refers to a series of technologies and solutions that allow a joint navigation between two people, typically a client and an agent of a contact center. Behind co-browsing there are several possibilities of implementation, which will usually depend on factors such as the type of device being used and how the…
Differences between an e-SBC and a Firewall
IP communications sessions are made up of signaling information (data used to configure and control sessions) and media information (digitized voice and video). Signaling information and media information flow under the direction of different IP protocols and move on separate paths: The SIP protocol is used to establish and manage sessions. SIP servers (there are…
Review of our participation at FP7 Icarus project
yudani.riobo | During this first semester Quobis completed its participation in the FP7 ICARUS project. Our tasks were focused on the development of a communication network to allow interoperability between the robotic vehicles and the control center. After the earthquakes in l’Aquila, Haiti and Japan, the European Commission confirmed that there is a large discrepancy…