Fraud mitigation in the contact center

Fraud mitigation in the contact center

Prevention is the best protection. That is why having a security policy that deals with the problems before they happen is primordial. A lot of these measures are widely known but they are not implemented diligently enough. We can differentiate security measures according to its scope in two big groups: Internal security policies, these are measures…

Call identification and verification for the banking industry

Call identification and verification for the banking industry

Call identification and banking industry in Spain As of today, in Spain there is no legislation around call verification and identification, besides, operators are legally bound to terminate all voice traffic they receive. This legal framework creates a scenario of legal helplessness, not only for the users but also for the banks. Spanish jurisprudence has been…

Telephony operators and the challenge of validate and certify calls

Telephony operators and the challenge of validate and certify calls

Quobis, pioneering call identification At Quobis, we have always been conscious of the risks related with identity theft in the voice channel (voice spoofing). In 2011 and from our participation in an R&D project call SecVoID, we created IdentityCall; a solution based on the insertion of personal digital certificates as a part of the SIP header. Essentially, in order to…

Voice spoofing, Do you know who’s calling?

Voice spoofing, Do you know who’s calling?

Telephone fraud, a growing challenge Cybersecurity is probably one of the biggest challenges of current society. Most recent published data show that in 2020 Spanish police received over 287.000 cybercrime complaints. This is over 30% more than the year before and in comparison with 2017 information, the number of complaints have doubled in this last 3…

WEBINAR: Transforming communication processes in banks

WEBINAR: Transforming communication processes in banks

Next Thursday June 28th, 2018 Quobis will be speaking about how is possible to adapt bank communications to the digital transformation challenge. Banking companies are being disrupted and going through relevant digital transformation projects to meet regulatory changes and to enable new digital customer service channels in a fast changing landscape. We explore in this webinar the…

WEBINAR: Digital transformation in banking and insurance industries with real-time video

WEBINAR: Digital transformation in banking and insurance industries with real-time video

Next Wednesday April 26th, 2017 Quobis will be speaking about web conferencing in banks and insurtech. Register for free below. Insurance and banking companies are being disrupted and going through relevant digital transformation projects to meet regulatory changes and to enable new digital customer service channels in a fast changing landscape. We explore in this webinar the…