videobanking

[WEBINAR – May 26th 2021] Videobanking: how to build trust with the most humane digital banking

he banking ecosystem has been forced to accelerate its digital migration process in the wake of CoVID. Confidence in financial services is faltering in the face of a new reality in which the weight of bank branches, and consequently of face-to-face customer service, is drastically reduced in favor of digital models that bring new challenges:…

Banking customer experience

The Digital Transformation of a bank’s customer experience

Today, the first place where customers get in touch with their bank is not anymore the branch, but rather the web page or even the mobile app. Therefore, customers should have the same feeling of professionalism, warmth and security that they feel when entering a physical branch. As of today, however, it is much harder…

WEBINAR: Transforming communication processes in banks

WEBINAR: Transforming communication processes in banks

Next Thursday June 28th, 2018 Quobis will be speaking about how is possible to adapt bank communications to the digital transformation challenge. Banking companies are being disrupted and going through relevant digital transformation projects to meet regulatory changes and to enable new digital customer service channels in a fast changing landscape. We explore in this webinar the…