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Quobis sponsors Cans Festival
Some years ago we published a post where we compared Galicia, the Spanish región where Quobis is based to California (US) using the recently coined term “Galifornia”. Come to Galifornia, Galician California One of the points we compared is “Festival de Cans”. Cans Festival is celebrated every year in the small village of Cans, which…
A short Intro to cobrowsing implementation
The concept of co-browsing refers to a series of technologies and solutions that allow a joint navigation between two people, typically a client and an agent of a contact center. Behind co-browsing there are several possibilities of implementation, which will usually depend on factors such as the type of device being used and how the…
What is the Microsoft Teams Phone?
To act as a complete UCaaS solution, Microsoft Teams needs access to the Microsoft Teams Phone. There is some confusion between technology and service (not to be confused with Microsoft calling plans “MS Calling Plans”). Microsoft Teams Phone is a Microsoft technology or product that enables call control and certain typical capabilities of a PBX in…
Enabling browser and native mobile application support for Real-Time Communications
Browser adoption of WebRTC APIs has been one of the main challenges in field deployments. While Google Chrome and Mozilla Firefox have been the early adopters of the W3C WebRTC API (both in desktop and mobile versions), other browser vendors such as Microsoft and Apple have not publicly made any product-related commitment endorsing this initiative….
Fraud mitigation in the contact center
Prevention is the best protection. That is why having a security policy that deals with the problems before they happen is primordial. A lot of these measures are widely known but they are not implemented diligently enough. We can differentiate security measures according to its scope in two big groups: Internal security policies, these are measures…
Quobis partner of the year for Oracle Communications
During the Oracle Industry Connect, Quobis was selected as Oracle Communication Partner of the Year for EMEA Enterprise considering: – Commitment to Oracle Corporation – New business Development for Oracle based on our WebRTC solution – Developed 30+ reusable and tested modules that enable partners/customers to quickly develop WebRTC client applications and integrating with Oracle WSC. – Close cooperation with Quobis in various opportunities and countries. In the…