Fraud mitigation in the contact center

Fraud mitigation in the contact center

Prevention is the best protection. That is why having a security policy that deals with the problems before they happen is primordial. A lot of these measures are widely known but they are not implemented diligently enough. We can differentiate security measures according to its scope in two big groups: Internal security policies, these are measures…

Call identification and verification for the banking industry

Call identification and verification for the banking industry

Call identification and banking industry in Spain As of today, in Spain there is no legislation around call verification and identification, besides, operators are legally bound to terminate all voice traffic they receive. This legal framework creates a scenario of legal helplessness, not only for the users but also for the banks. Spanish jurisprudence has been…

Telephony operators and the challenge of validate and certify calls

Telephony operators and the challenge of validate and certify calls

Quobis, pioneering call identification At Quobis, we have always been conscious of the risks related with identity theft in the voice channel (voice spoofing). In 2011 and from our participation in an R&D project call SecVoID, we created IdentityCall; a solution based on the insertion of personal digital certificates as a part of the SIP header. Essentially, in order to…

Voice spoofing, Do you know who’s calling?

Voice spoofing, Do you know who’s calling?

Telephone fraud, a growing challenge Cybersecurity is probably one of the biggest challenges of current society. Most recent published data show that in 2020 Spanish police received over 287.000 cybercrime complaints. This is over 30% more than the year before and in comparison with 2017 information, the number of complaints have doubled in this last 3…

SIP Interconnection options with Quobis Communications Platform

SIP Interconnection options with Quobis Communications Platform

Quobis has been integrating SIP networks using both proprietary solutions (Oracle, Ribbon, AudioCodes) as well as Open Source technologies (Kamailio, Asterisk, FreeSwitch) since 2006. When building the Quobis Communication Platform core called Quobis WAC (Web Application Controller) we decided to tap into this experience. We work with various 3rd party technologies to create a platform that would be able…

Benefits of enabling a WebRTC Contact Center

Benefits of enabling a WebRTC Contact Center

WebRTC: the most disruptive technology for the contact center world Since its inception in 2011, WebRTC had the potential of being a disruptive technology for the contact center world. The technology opens up a whole new way to communicate with customer by bringing contact centers the possibility of integrating voice, video and collaboration into any…