WEBINAR: Transforming communication processes in banks
7 June 2018
Next Thursday June 28th, 2018 Quobis will be speaking about how is possible to adapt bank communications to the digital transformation challenge.
Banking companies are being disrupted and going through relevant digital transformation projects to meet regulatory changes and to enable new digital customer service channels in a fast changing landscape. We explore in this webinar the technologies behind real-time communications and the business process that they transform.
Module 1: Secure and flexible internal communications
- Messaging tools with GDPR and MiFID
- Bringing mobility and BYOD for employees
- Flexible multi-conferencing
- Embedding communication tools into corporate apps
Module 2: Customer care using collaboration
- Navigation assistance
- Communication layer in electronics banking apps
- Co-browsing and document review
- Live support from kiosk and ATMs
- Communication in premium banking
- ID assurance for critical operations
- Credit card activation
- Avoiding counter-financial operation
- Online Customer on-boarding
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