User ID mobility
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SIPREC for call recording, what is it?
SIPREC the most used call recording protocol SIPREC is currently the most widely used call recording protocol. It is based on a protocol defined by the IETF and massively adopted by interconnection elements such as SBCs (such as Oracle, Ribbon or Audiocodes) and call recorders. The standard under RFC 7866 was promoted by Nice, Verint, Cisco, Unify (now…
Context-based communications and WebRTC
by iago.soto | Traditionally, real time communications had a social and strong verbal character. In the case of business communication, it was used to exchange information that sometimes needed to be sent after the conversation (like in the case of sending an email with notes or follow-up after a call). This means that communication domains and the context…
Google SIP Link, the alternative to Direct Routing for Google Workspace users
Google SIP Link, we can say that it is the equivalent of Microsoft Direct Routing for the connection with the clients’ telecom operators, in the case of using Google Voice. To do this, Session Border Controllers such as Oracle, Ribbon and Audiocodes have certified their SBCs and allow the connection of the corporate voice infrastructure…
Zoom Phone and SIP interconnection
As with Microsoft Teams, Zoom has a voice traffic-oriented collaboration tool called Zoom Phone, which complements Zoom Meetings and Rooms, which became so popular in the midst of the pandemic. UCaaS models are becoming established as a way to have greater flexibility and scalability. With Zoom’s Bring Your Own Carrier (BYOC) feature , current PSTN…
Differences between an e-SBC and a Firewall
IP communications sessions are made up of signaling information (data used to configure and control sessions) and media information (digitized voice and video). Signaling information and media information flow under the direction of different IP protocols and move on separate paths: The SIP protocol is used to establish and manage sessions. SIP servers (there are…
PCI DSS compliance in contact centres via DTMF hiding
Another high cost that was not mentioned before are the compliance costs, these translate mainly into auditing costs and administrative procedures of complex regulation. It is true that these costs do not affect all actors the same way as the level of compliance depends on the number of annual transactions, from level 1 (over 6…
