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Enterprise-grade messaging apps for desk-less workers, a massive opportunity for telcos
Why companies are investing in mobile collaboration tools?You might argue that this market hasn’t been addressed by telecommunications and technology providers on a grand scale because companies don’t consider it worthwhile spending money in this area. It turns out that there are several indicators suggesting the contrary. In fact, companies with big mobile workforces invest…
NEW demo: leveraging customer care and ID verification
At MWC we had the opportunity to explain how Sippo is leveraging customer care in enterprises. Sippo Click to Call enables a web phone in existing web sites that allows not only to make a voice or video call with the call center of the company. Using this tool you can share your screen, allowing…
Quobis to showcase Sippo at MWC 2015
Quobis, the leader in real-time applications for the web, today announced it will be exhibiting at Mobile World Congress 2015, to be held March 2-5, 2015 in Barcelona (Spain). Quobis’ booth (#CS60, at the Spanish Pavilion) will showcase “Sippo WebRTC Application Controller ” (Sippo WAC) to telecom service providers, enterprises and network equipment vendors, showing them…
Voice network monitoring: what metrics to use and for what?
The monitoring of voice networks provides information that prevents attacks, prevents fraud, anticipates service drops and detects anomalous patterns. Although there are elements that support advanced metrics (even with other protocols such as MEGACO, MGP, ISUP, etc) in the SIP world they are usually measured in SBC and softswitches. These are the most common metrics: IETF RFC 6076 – first specific…
Release of Sippo version 3.1
It is been over a year, but Sippo is now a complete matured RTC framework. Not only is able to handle several use cases, this new release comes with the expansion to multiple platforms, some new signaling engines and a robustness background that makes it a serious global actor on the RTC solutions. Also the…
Leveraging customer care in e-commerce
by iago.soto | Sippo and WebRTC, in general, are excellent enablers to improve customer care in e-commerce websites. You have your customers using a browser to navigate and shop, so when they need to get in contact with your support, they probably prefer to use the same device. In addition, it provides a set of…
