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Finally it’s out. Apple joins the WebRTC train and announces the support of the Javascript API into Safari v11. This will come with with next release of the iOS and macOS systems, so it seems that the support is near. “Safari 11.0 ships with iOS 11.0 and macOS 10.13. It is also available on macOS…
On February 16th, 2017, our colleagues Santiago Troncoso and Marcos Cereijo will be speaking about the new features provided by the release 3.0, including how to integrate Sippo in real environments. The session will last about 2 hours. You can be certified as a Quobis partner after attending this training. – Section 1: Sippo WAC…
The meaning of independence in the ICT sector When it comes to the procurement of information and communication technology, many companies tend to choose one of the major vendors. They go with the seemingly safest option, living up to the old phrase “nobody ever got fired for buying IBM”. Nowadays, this saying might not apply…
The concept of co-browsing refers to a series of technologies and solutions that allow a joint navigation between two people, typically a client and an agent of a contact center. Behind co-browsing there are several possibilities of implementation, which will usually depend on factors such as the type of device being used and how the…
by iago.soto | WebRTC (Web-based real time communication) has been explained before in this blog and other marketing materials from Quobis. As a technology designed to bring real-time multimedia capabilities to browsers, it has lots of potential use cases for telcos. At Quobis, we’ve been focusing on WebRTC interconnection to IMS/NGN and other telco implementations, trying to create…
Partners and end customer ask very often about the different possibilities they have to integration WebRTC-based click to call buttons with their existing architecture. Most of them are willing to use the current platforms in order optimise agents time and existing metrics. And this is possible the WebRTC call is adapted to SIP so the legacy…