Click to call, the most universal channel for communicating with customers

Click to call, the most universal channel for communicating with customers

The click to call systems have been living with us for years. If you have ever been locked in an elevator, you have surely used a click to call system, also if the cashier has swallowed your card and you have asked for help through the intercom, or even if you have used some access control system consisting of…

[Event June 1] Expocontact 2023

[Event June 1] Expocontact 2023

Quobis will present its Click to Call at Exponcontact 2023 We return for another year to Expocontact, one of the reference events in BPO and client management. We will take the opportunity to present our most universal Click to Call solution, designed for connect the contact center with all possible ouch points of your customers. Download brochure Click to…

Fraud mitigation in the contact center

Fraud mitigation in the contact center

Prevention is the best protection. That is why having a security policy that deals with the problems before they happen is primordial. A lot of these measures are widely known but they are not implemented diligently enough. We can differentiate security measures according to its scope in two big groups: Internal security policies, these are measures…

Benefits of enabling a WebRTC Contact Center

Benefits of enabling a WebRTC Contact Center

WebRTC: the most disruptive technology for the contact center world Since its inception in 2011, WebRTC had the potential of being a disruptive technology for the contact center world. The technology opens up a whole new way to communicate with customer by bringing contact centers the possibility of integrating voice, video and collaboration into any…