A visit to our new headquarters

At MWC we had the opportunity to explain how Sippo is leveraging customer care in enterprises. Sippo Click to Call enables a web phone in existing web sites that allows not only to make a voice or video call with the call center of the company. Using this tool you can share your screen, allowing…

The VII Quobis Outdoor Camp was held in Pena Aventura Park in Ribeira da Pena (Portugal).

Tier-1 and Tier-2 telcos have been involved in rollouts of IMS, VoLTE, NGN, RCS and Joyn services during the last few years. These telcos have detected some market opportunities for WebRTC services with real business models, which may be summarized as follows. Residential Web clients Allow end users to adopt a light WebRTC client to…

The concept of co-browsing refers to a series of technologies and solutions that allow a joint navigation between two people, typically a client and an agent of a contact center. Behind co-browsing there are several possibilities of implementation, which will usually depend on factors such as the type of device being used and how the…

(these are not hyperties, just “pasteis de natas”, the national pastry of Portugal) by yudani.riobo | Another reTHINK meeting was held two weeks ago in Aveiro (Portugal) at Portugal Telecom premises. It was a good opportunity to follow up the first eight months of project and to forge the lines of work to achieve its goal….

SECOND PART OF THE POST Click-to-call or Web-chats as a service The objective of a click-to-call service is to provide a button to make calls just by clicking on it from corporate websites. Calls can be routed to the IPBX of the customer or to a third-party contact center, which may be offered as a…