User ID mobility
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SFUs vs MCUs: which is the best way to manage multi-conferencing?
MCU the veteran and the most efficient in terms of bandwidth MCUs have been used for a long time, since the former H.323 era. Basically, it receives a stream from each participant and, after decoding, composes them into a new stream to be submitted to all the participants. So users send one stream and receive…
Alternatives to Microsoft Teams Phone for voice calls (PSTN) in MS Teams
Softphone integrado como aplicación MS Teams En esta ocasión estamos planteando una opción al margen del Microsoft Teams Phone, pero que permite igualmente realizar llamadas PSTN sin salir de la interfaz de escritorio de MS Teams. Ventajas y desventajas de una estrategia basada en un softphone integrado Las principales ventajas de esta estrategia son: La…
WhatsApp for outbound communications
What are pre-approved WhatsApp templates for? The templates of WhatsApp messages are designed to send reminders, notifications and personalized updates to customers who have previously provided their consent to the mark to start conversations with them. Each company can have up to 250 different templates (expandable, upon request, to 1500). Unless the user has taken…
Building a Social TV use case with Sippo
by iago.soto | Sippo enables different use cases of web communications like Social TV. Imagine you want to watch together with your friends a football match. Sippo includes features like group chat, push notifications, multi-conferencing and multi-device Support that make Social TV possible. Using Sippo Web Collaborator you can chat with your friends using any…
What is the Microsoft Teams Phone?
To act as a complete UCaaS solution, Microsoft Teams needs access to the Microsoft Teams Phone. There is some confusion between technology and service (not to be confused with Microsoft calling plans “MS Calling Plans”). Microsoft Teams Phone is a Microsoft technology or product that enables call control and certain typical capabilities of a PBX in…
A short Intro to cobrowsing implementation
The concept of co-browsing refers to a series of technologies and solutions that allow a joint navigation between two people, typically a client and an agent of a contact center. Behind co-browsing there are several possibilities of implementation, which will usually depend on factors such as the type of device being used and how the…
