Similar Posts
WhatsApp inbound for inbound communications
WhatsApp for customer service As we have seen when reviewing the history of this platform , in its first experiences WhatsApp opted for a reactive use of WhatsApp Business, that is, that the client or end user is the one who initiates the conversation. WhatsApp is, above all, an instant messaging tool, and although information…
What is the role of PSTN calls in the MS Teams ecosystem?
Unified communications must still consider the use of technologies sometimes considered legacy, but which still have an inalienable validity today. MS Teams is no exception, and in order to offer a complete UCaaS solution it must coexist with traditional phone calls. Obviously between two MS Teams users the possibility of calling each other at any time…
SIPREC for call recording, what is it?
SIPREC the most used call recording protocol SIPREC is currently the most widely used call recording protocol. It is based on a protocol defined by the IETF and massively adopted by interconnection elements such as SBCs (such as Oracle, Ribbon or Audiocodes) and call recorders. The standard under RFC 7866 was promoted by Nice, Verint, Cisco, Unify (now…
Come to Galifornia, Galician California
Certainly, if you are person who work in IT industry you think that working in Silicon Valley could be sexy, amazing or just the best option. If you think so, you don’t know the region where Quobis is based. Southern Galicia (northwest of Spain) resembles California. This is not a personal opinion, as lots of…
Quobis participates in the definition of the WebRTC APIs for the CAMARA project
Quobis participated in the Spring meta-release (v0.1.0/v0.2.0 (18.03.2025), Spring25 meta-release) of the CAMARA project, contributing to the advancement of WebRTC technology in the Telecom API ecosystem. What is the CAMARA project? CAMARA is an open source project of the Linux Foundation, in close collaboration with the GSMA, for the definition, development, and testing of APIs…
Benefits of enabling a WebRTC Contact Center
WebRTC: the most disruptive technology for the contact center world Since its inception in 2011, WebRTC had the potential of being a disruptive technology for the contact center world. The technology opens up a whole new way to communicate with customer by bringing contact centers the possibility of integrating voice, video and collaboration into any…
